Fox IPTV support
Most problems have a quick fix. Start with the topic below that matches what you see; if it does not help, send us a message with your device and the exact wording on screen.
Start here
Pick the closest topic. For anything about your own account, use the contact form so your details stay private.
Search the channel list first. If a channel or country is not shown it may still be available — the list is a sample and line-ups change. Tell us the channel name and country and we will check, or test it yourself on the free trial.
Count the screens that watch at the same time, then pick 1, 3, 6 or 12 months. Six or more screens? Ask about a Custom Plan.
Each device guide shows which player to look for, where the login goes and what to check afterwards.
Does another channel play? Has the first download finished? Is the TV on weak Wi-Fi? Those three questions solve most playback problems.
Waiting for your details, or need to change something on your request? Write to us with the email address you used and your reference, if you have one.
When you write to us
With these, we can usually point you to the fix in one reply.
Keep your login safe
Your playlist link, username and password work like a house key. Do not post them in public groups or reviews. If we need account information, we will ask through the contact form or email.
Contact Fox IPTVQuick fixes
Check you chose the login type that matches your email (playlist link or username and password), then retype the password — it is case-sensitive. Pasting from a phone avoids most typing errors.
The first download of channels and guide data can take several minutes. Leave the player open, then restart it once. If it is still empty, contact us with your device and player name.
That usually points to the channel rather than your setup. Try again later and tell us the channel name if it continues.
Close other streams and downloads in the home, move the TV to a wired connection if you can, and check how many screens are playing compared with your plan.
Your plan is the number of connections you chose when you requested it. If you are unsure, contact us with the email address you used.
